Can't find the answer? Don't worry! Our Helper Center is designed to quickly address your questions. If you need more assistance, our dedicated support team is always ready to help.

What design file formats do you accept?

A:For the best printing results, we prefer editable vector files such as PDF, AI, EPS. We also accept high-resolution raster files like PSD, TIFF, JPG, PNG. Please ensure all images have a resolution of at least 300 DPI.

What is "Bleed"? Do I need to set it up?

A:"Bleed" is the area of your design that extends beyond the final cut line. This is essentialto prevent unsightly white edges on the finished product after cutting. We require your design files to include a 3mm bleedon all sides.

What is the "Safety Margin"?

A:The "Safety Margin" is the inner area where critical design elements (like text and logos) should be kept at least 3-5mm away from the trim line. This prevents important content from being accidentally cut off during the finishing process.

Can you provide design templates?

A:Absolutely! We provide templates for standard sizes of all our products (e.g., stand-up pouches, shrink sleeves). [Download Design Templates Here]. Using our templates ensures your design meets our production specifications.

I'm not good at design. Can you provide design services?

Yes! We have a professional in-house design team that can offer end-to-end services, from concept to final artwork. Whether you need simple logo adjustments or a completely new packaging design, we can help. [Learn About Our Professional Design Services]

What materials are commonly used for Custom Pouches?

We offer various materials, including anti-static aluminum foil laminatefor food, kraft paper laminatefor nuts and coffee, and general-purpose clear/matte PET, among others. The best choice depends on your product's needs (e.g., light protection, moisture resistance).

What is the difference between Shrink Sleeves and Labels?

Shrink Sleevesare films that tightly conform to the entire shape of a container (like a bottle or can) when heated, providing 360° coverage. Labelsare typically applied to a specific section of the container. If you want a full-wrap visual effect, shrink sleeves are the ideal choice.

What materials are available for Custom Stickers?

We offer waterproof vinyl(ideal for outdoor use), removable stickers(leave no residue), transparent PET, and specialty papers(like kraft paper) to meet various application needs.

What is the Minimum Order Quantity (MOQ) for Custom Boxes?

A:As custom boxes require the creation of a specific die-cut mold, we generally have a minimum order quantity. The exact quantity varies based on the box style's complexity and size. Please contact us for a specific quote.

What is the production process after I place an order?

A:The process is as follows: 1) Request Quote / Confirm Order -> 2) Send final artwork -> 3) We provide a digital proof for your approval -> 4) You approve the proof -> 5) We proceed with production -> 6) Quality check -> 7) Shipping.

Can I cancel or modify my order after placing it?

A:You can modify or cancel your order anytime before you approve the digital proof. Once the proof is approved, the order moves into the production phase and cannot be canceled or modified, as specific materials and preparations are involved.

Do you provide samples?

A:Yes, we highly recommend ordering physical samples before mass production to confirm the material, print colors, and finishing. Samples are chargeable, but if you place a bulk order later, the sample fee can be deducted from the invoice.

What payment methods do you accept?

A:We support various secure payment methods, including PayPal, Stripe (accepting major credit cards like Visa/MasterCard/AmEx), and Bank Transfer (T/T), making it convenient for global customers.

Which countries do you ship to? What are the shipping times?

A:We ship worldwide. The shipping time depends on the destination and the logistics method you choose:

Express (e.g., DHL, FedEx): 5-10 business days.

Air Freight: 7-15 business days.

Sea Freight: 30-50 business days (ideal for large-volume orders).

Once production is complete, we will provide a tracking number.

How is the shipping cost calculated?

A:Shipping costs are calculated based on package weight, dimensions, destination, and chosen shipping method. You can see the real-time shipping cost at the checkout page after entering your accurate shipping address.

Do I need to pay import duties?

A:Yes, as the recipient, you may be responsible for paying import duties and taxes according to your country's regulations. These fees are not included in your order payment and will be collected by the shipping carrier or local customs upon arrival. We advise checking your country's import policies beforehand.

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